Shipping & Returns
SHIPPING
All taxes are included and covered.
Where we ship
United States, Canada, United Kingdom, Singapore, Hong Kong, Malaysia, New Zealand, Taiwan, Thailand, United Arab Emirates.
Delivery times
| Region | Countries | Standard | Free shipping (SGD 57+) |
|---|---|---|---|
| North America | US, Canada | 7–14 business days | 7–14 business days |
| International Standard | Singapore, Hong Kong, Malaysia, New Zealand, Taiwan, Thailand | 5–8 business days | 5–8 business days |
| United Kingdom | UK | 7–14 business days | 7–14 business days |
| UAE | United Arab Emirates | 7–14 business days | 7–14 business days |
All rates are USD $5.50 flat, or free above USD $45. Delivery time is counted in business days from when your order ships, not from when you place it. You'll receive a tracking link as soon as it's on its way.
RETURNS
For hygiene reasons, we don't accept returns once an order ships.
If something arrives faulty, we can offer a full refund or a replacement.
Counts as faulty: manufacturing defect, damage in transit, wrong item shipped.
Doesn't count: change of mind, wrong size ordered, general wear over time.
To report it: email firmamovement@gmail.com within 7 days of delivery with your order number and details.
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firma movement was created to be a space that celebrates freedom, flexibility, form and fun, grip socks that aren't defined by an aesthetic, a sport, or a place.
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